vuHosting reserves the right to change this Policy any time, so
please, check this page at least once a month or when in doubt.
vuHosting strives to provide the best possible service to all our
customers, but we will not tolerate any unlawful activity or abuse on our
servers. We respect freedom of speech and expression unless it is harmful
to others. These brief guidelines are imposed to protect you, other vuHosting customers and us against such harm.
Payment Policies, Fees, Refunds and Terms of Agreement:
Full payment is required before any hosting service is rendered, which includes renewals and domain registration/renewal.
All payment-due notices will be sent by electronic mail. No bills or invoices will be sent by postal mail or fax. Pre-payment is due each anniversary (monthly, quarterly or yearly) following the date the account was established. Billing will continue until you explicitly cancel your hosting account. Buy Outright customers are obligated to also pay for domain name registration. You may cancel at anytime. As a policy, we do not offer credits or refunds for hosting time already expended.
Renewal orders with a Credit Card or through PayPal which occur automatically at the agreed payment cycle period of the original order, must be cancelled by the client prior to re-billing or at least within 7 days of re-billing. Otherwise they will be considered valid for another full term, and no refund will be possible.
If cancellation is done by vuHosting due to restrictions violation, there will be no refund. vuHosting will only allow for the discount if cancellation is not the fault of the client, as determined by vuHosting.
Additional features can be added at any time. Monthly feature prices are not prorated. vuHosting reserves the right to change prices at any time.
You may cancel at anytime, however if cancellation occurs within the period of your yearly agreement your balance on the remaining hosting time time is due.
Phone requests will not constitute acceptance of any cancellation. To cancel your account, please contact Customer
support@vuHosting.com by email, fax or written letter. Notifications of cancellation must be
received at least ten business days prior to your cycle date, with the cycle date being the day of the month you sign up, in order to avoid charges in full for the next cycle. It is the Client's responsibility to secure email confirmation from vuHosting that their account has been successfully canceled. If the client has not received an email confirmation of account cancellation, then the account remains active, liable, and the Client will continue to be invoiced.
If Client has a balance remaining from the contract at the time of cancellation, this balance must be paid in full. Cancellation does not absolve a Client of any outstanding financial obligations.
You agree to use all vuHosting services and facilities at your own
risk. vuHosting specifically disclaims all warranties of
merchantability and fitness for a particular purpose. In no event shall
vuHosting be liable for any loss, or loss of data, or other commercial
damage, including but not limited to special, incidental, consequential
or other damages. Customer agrees that it shall defend, indemnify, save
and hold vuHosting harmless from any and all demands, liabilities,
losses, costs and claims, including reasonable attorney’s fees asserted
against vuHosting, its agents, its customers, officers and employees,
that may arise or result from any service provided or performed or agreed
to be performed or any product sold by customer, it’s agents, employees
or assigns. Customer agrees to defend, indemnify and hold harmless vuHosting against liabilities arising out of:
(1) any injury to person or property caused by any products sold or
otherwise distributed in connection with a vuHosting server;
(2) any material supplied by customer infringing or allegedly infringing
on the proprietary rights of a third party;
(3) copyright infringement and
(4) any defective products sold to customer from a vuHosting server.
vuHosting shall be the sole arbitrator of what violates this Policy.
vuHosting is committed to a zero-tolerance, anti-Spamming policy. Under
this policy, we prohibit Spam, or any unsolicited commercial email, from
being sent either: Over the vuHosting network, by customers or any
other users of the vuHosting network (including customers' customers);
AND/OR over ANY network— if the message sent advertises or mentions a
site hosted on the vuHosting server.
We react quickly and seriously to violations, and we further reserve the
right to terminate the services, without prior notice, of any customer
disregarding this policy. Sending unsolicited commercial email (a.k.a.
"spam"), cross-posting messages to a large number of usenet groups,
posting obscene or threatening messages while using or referring to an vuHosting email address or web site URL is prohibited. The use of vuHosting servers as a mail drop for responses to activities described
above is also prohibited. Accounts cancelled due to spam will be billed a
"clean up" fee of $500.
If you have any complaints or comments regarding Spam on our network,
please direct them via email to
All services provided by vuHosting may be used for lawful purposes
only. Transmission, storage, or presentation of any information, data or
material in violation of any English Law is prohibited. This includes,
but is not limited to: copyrighted material, trademark, intellectual
property, material we judge to be threatening or obscene, or material
protected by trade secret and other statute without proper authorization.
The subscriber agrees to indemnify and hold harmless vuHosting Ltd. from
any claims resulting from the use of the service which damages the
subscriber or any other party.
Pornography and sex-related merchandising is prohibited on all vuHosting servers. This includes sites that may infer sexual content, or
links to adult content elsewhere. vuHosting will be the sole arbiter in
determining violations of this provision.
Also prohibited are sites that promote any illegal activity or present
content that may be damaging to vuHosting servers or any other server
on the internet. Links to such materials are also prohibited.
Examples of unacceptable content or links:
• Pirated software
• Hacker programs or archives
• Warez sites
• Illegal MP3's
• Child Pornography
vuHosting is in the business of providing primary web hosting services
both to resellers and for virtual accounts. We do not allow the use of
our services to promote the use of other primary web hosting companies
who are our direct competitors.
Any illegal activity, including adult content, links to adult content web
sites, spamming or hacking may result in your site being suspended
without warning. You may be required to pay a re-activation fee of $25.
vuHosting will be the sole arbiter as to what constitutes a violation
of this provision.
vuHosting may not be the source, intermediary, or destination address
involved in the transmission of any unsolicited email, email bombs, hate
email, or any mass email. Your email account may not be referenced as
originator, intermediary, or reply-to address of such email. We consider
mass email any email message sent to more than 100 email addresses or
more than 10 news groups.
CGI Scripts Policy:
Each account comes with its own cgi-bin. You are free to use any CGI
scripts you wish, however we reserve the right to disable any CGI script
that effects normal server operation or service to other vuHosting
customers. You will be notified in 24 hours about offending cgi script.
No chat room or similar scripts allowed.
Due to continued spamming of Matts formmail script, this is banned from all
vuHosting does not allow chat rooms. You can however link your
site to a chat provider. Some examples of chat providers are: www.humanclick.com,
www.liveperson.com, and www.livehumanhelp.com.
vuHosting allows for very generous traffic, and most sites never
exceed 500MB per month, unless they offer shareware, sound, video, image and multimedia
archives, are mirror sites or any site whose primary purpose is file distribution.
vuHosting customers are discouraged from storing any files that
cause excessive traffic on vuHosting servers. Please contact YourHost
Company Hosting. Technical Support team for more information. Again, 99% of the
sites do not fall into this category and never reach our traffic limits.
We reserve the right to refuse service to anyone for any reason not prohibited
by law. Also we reserve the right to terminate service to any customer for any
reason not prohibited by law.
Any deliberate attempt to cause damage to vuHosting or any other
Internet servers will result in immediate account deactivation without prior notice.
No refund is given in this case.
All account plans come with a predetermined amount of traffic allowance. We monitor
all accounts and bill $5.00 for each gig of traffic exceeded. You will NOT be
charged for transfer that you use beyond our generous data transfer limits without
prior notification. You can monitor your transfer at anytime in your Control Panel.
Automated backups are made according to your agreed backup schedule.
No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups.
Backups are made for server restoration purposes only.
It is each clients' responsibility to maintain local copies of their web content and information.
The "Backup Manager" tool, accessible from the "Site Management" section in the Control Panel, is included in each hosting plan.
All clients MUST use this web tool to fully backup their entire site.
If loss of data occurs due to an error of vuHosting, we will attempt to recover the data at no charge to the client.
If data loss occurs due to negligence of client in securing their account or by an action of the client, vuHosting will attempt to recover the data from the most recent client archive for a one-time $150.00 fee.